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Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to within 30 days of receiving it.

If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.

Return by Courier

When posting your items back to us, it’s important that you first authorise your return by contacting our Customer Care team. Once authorised, we will do everything for you all you have to do is confirm a suitable weekday for the collect and make the goods available on that day.

Prefer to return the goods yourself? Don’t worry, just have you order shipped to our customers returns warehouse marking your parcel with your order number and full name and return it using a tracked delivery method to the below address:

CUSTOMER RETURNS 

Unit 8

Briarwood Business Park Commerce Way

HIGHBRIDGE

TA9 4AG

United Kingdom

 

Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.

 Can't return your goods via the above methods? Get in touch with our Customer Care team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned.

 

Missing or damaged items

We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items. 

If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.

Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.

 

Change of mind

Changed your mind about an item? You’ll need to return it in its original, unused condition and within 30 days of receipt.

If you're returning a item because you've changed your mind, you'll need to pay the £30 collection fee: 

 

Cancellations

You can cancel your order or items in your order before we dispatch them by contacting our Customer Care team.

 

Exchanges

Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like.

 

Refunds

Once your returned items have been received, your refund will be processed within 3-5 working days. Your refund will be processed via the same method of payment that you used to pay for your order.